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Cancellations, Transfers and Waiting Lists

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Great news, even with a bigger capacity for 2017, we're sold out for epic20. Don't be mad if you missed out, it's not our fault! The capacity is final, we're unable to add in any additional seats. 

Now that's happened, a waiting list will be set up for any tickets and cancellations. 

 

Joining the Waiting List

We will work through the waiting list by the following priorities:

  1. People wishing to join existing teams/groups who have part paid and need to finish their lineups
  2. Individual teams/participants who do not already have groups attending

If you wish to join the waiting list, make sure you already have an epic.LAN account and then create a support ticket explaining whether you are on your own or part of a team or group, if you are part of a team, let us know which one! Make sure your team has signed up to the tournament website if you are taking part in the esports tournaments as it helps us to prioritise the waiting list accordingly. 

Check your emails regularly once you are on the waiting list. If a slot becomes available you will be emailed with instructions and a time by which you need to claim the space, if you don't respond on time, the place will be offered to the next person on the list. If you don't respond to multiple offers, you will drop off the waiting list.  

Cancelling Your Ticket

Normal cancellation policy applies, as we are beyond the cutoff date for refunds, we can only refund your ticket if we are able to resell your ticket to a member of the waiting list. 

Cancellations will be refunded, minus the £10 admin fee, back to the original account used for payment. 

Transfers

Tickets are non-transferrable unless you have either bought multiple tickets (in which case the first ticket is yours and the additional tickets need to be allocated to your other players). Alternatively you can buy or upgrade to a flex ticket which can be transferred. If you did not buy a flex ticket originally, you can upgrade by going to your booking and adding the Flex Ticket Upgrade service to your account. Once you've done so, create a support ticket letting us know who you wish to transfer the ticket to. 

Seating

We will try as much as possible to help groups sit together, but with a full event, it is very difficult to move people around as every move has a knock-on effect on other groups. We will try where possible to rearrange people to get groups sat together, but we cannot guarantee that those who have booked last will get to sit together. In the mean time, we would advise you to pick seats as close as possible together. We are planning to "defrag" the Portland and Fair Isle rooms shortly, please see this forum post for more details. 

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